
A groundbreaking study delved into service culture within day organizations, focusing on autistic adults with profound learning disabilities. The study, adopting a phenomenological approach, involved extensive participatory observations and ethnographic work. The findings showcased how these individuals actively contribute their customs and values to the service culture, with space, time, and place playing significant roles. The study emphasized the importance of day services embracing and accommodating the perspectives and values of autistic participants to create positive service cultures. The results pave the way for a potential framework to support services in better understanding and meeting the needs of this group.
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