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Patients with a trauma history, whether sexual abuse or torture or dental phobia, tend to avoid dental services due to severe dental anxiety. Subsequently, they experience poor oral health, lower quality of life, and poorer general health. In Norway, a specific service (torture, abuse, and dental anxiety [TADA]) targets these patients’ dental anxiety through cognitive behavioral therapy (CBT) before dental restoration. By exploring patients’ experiences with TADA services using a realist evaluation approach, this paper aims to increase our understanding of how this type of service addresses patients’ dental anxiety in terms of its mechanisms and contextual factors. Interviews with TADA patients (n = 15) were analyzed through a template analysis driven by context‐mechanism‐outcome heuristics. The analysis revealed that patients value a dental practitioner who provides a calm and holistic approach, positive judgments, and predictability elements that lean towards a person-centered care approach. This provides insights into how dental services could be executed for these patients.
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